DIGITAL DOWNLOADS
You have the right to cancel your order of digital items (within 14 days of purchase) in accordance with the Online & Distance Selling regulations in the UK. However, once you download your file(s) you waiver your right to a 14 day initial cooling off/return period.
You cannot return items after the initial 14 days has elapsed.
If you experience any issues downloading your file(s), please contact us immediately (info@rebeccadesnos.com).
PHYSICAL ITEMS
You have the right to cancel your order of printed items (within 14 days of receiving your order) in accordance with the Online & Distance Selling regulations in the UK.
You are responsible for returning the items to me and paying the return postage. Once the items have been received back in good condition or you provide proof of return postage, I will refund you for the cost of the items (including the standard outward postage cost, but not the return postage cost). A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary (the extent to which you can handle the goods is the same as it would be if you were assessing them in a shop).
You cannot return items after the initial 14 days has elapsed.
If your magazine has been severely damaged in the post, please contact me to arrange for a replacement copy to be sent (info@rebeccadesnos.com).
WHOLESALE ORDERS
You have the right to cancel your order of printed items (within 14 days of receiving your order) in accordance with the Online & Distance Selling regulations in the UK.
You will be responsible for paying for the return shipping cost and insuring the items. As long as the items reach me in perfect, resalable condition, or you provide proof of return postage, I will refund you for the cost of the items (including the standard outward postage cost, but not the return postage cost). A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary (the extent to which you can handle the goods is the same as it would be if you were assessing them in a shop).
You cannot return items after the initial 14 days has elapsed.
If your items have been damaged in transit, please contact us immediately (info@rebeccadesnos.com).
‘Refund policy’ last updated on 04 Jan 2020.