Terms & Conditions

1. Payment & Order Fulfilment

Payment must clear before your products are sent to you.

Books and magazines are printed "on demand" so there will be a short delay before your order is shipped. You will receive an email once your order has been shipped.

You, the customer, are responsible for any customs that may be incurred (if any) when receiving imported printed matter from the EU.

For digital items, you will be automatically emailed a link to download your files.

For digital orders within the EU (excluding the UK), as a seller I am required to charge VAT on your order. You will be automatically redirected to my Etsy shop to make your purchase.

Where a third party is required to fulfil your order, only the required data will be provided to them for the purpose of fulfilment.

2. Returns

Printed Magazines

You have the right to cancel your order of printed magazines (within 14 days of receiving your order) in accordance with the Online & Distance Selling regulations in the UK.

You are responsible for returning the items to me and paying the return postage. Once the items have been received back in good condition or you provide proof of return postage, I will refund you for the cost of the items (including the standard outward postage cost, but not the return postage cost).

If your magazine has been severely damaged in the post, please contact me to arrange for a replacement copy to be sent.

Digital Downloads

Once you download your files you lose your right to a 14 day return period, according to the Online & Distance Selling regulations in the UK.

3. Wholesale Terms & Conditions

These Terms & Conditions only apply to wholesale orders.

Wholesale Shipping

  • You will receive a custom link to your custom wholesale order listing (we will only fulfil wholesale orders reserved for you). The listing description will provide you the sub-total breakdown between shipping and item costs.
  • Books and magazines are printed "on demand" so there will be a short delay before your order is shipped. You will receive an email once your order has been shipped.
  • You, the customer, are responsible for any customs that may be incurred (if any) when receiving imported printed matter from the EU.

Cancelling your wholesale order

  • You have the right to cancel your order of printed magazines (within 14 days of receiving your order) in accordance with the Online & Distance Selling regulations in the UK. See 'Wholesale Returns' for further details.

Wholesale Returns

  • If you are not satisfied with your books or magazines, you can return them for a refund within 14 days of receiving your order (according to the Online & Distance regulations in the UK). You will be responsible for paying for the return shipping cost and insuring the items. As long as the items reach me in perfect, resalable condition, or you provide proof of return postage, I will refund you for the cost of the items (including the standard outward postage cost, but not the return postage cost). A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary (the extent to which you can handle the goods is the same as it would be if you were assessing them in a shop).
  • You cannot return items after the initial 14 days has elapsed.
  • If your items have been damaged in transit, please contact us immediately (info@rebeccadesnos.com).