Terms & Conditions

1. Payment & Order Fulfilment

Payment must clear before your products are sent to you.

Magazines are shipped from Europe and will usually be dispatched within 3 working days. You will receive an email once your order has been sent.

You, the customer, are responsible for any customs that may be incurred (if any) when receiving imported printed matter from the EU.

For digital items, you will be automatically emailed a link to download your files.

For digital orders within the EU (excluding the UK), as a seller I am required to charge VAT on your order. You will be automatically redirected to my Etsy shop to make your purchase.

2. Returns

Printed Magazines

You have the right to cancel your order of printed magazines (within 14 days of receiving your order) in accordance with the Online & Distance Selling regulations in the UK.

You are responsible for returning the items to me and paying the return postage. Once the items have been received back in good condition or you provide proof of return postage, I will refund you for the cost of the items (including the standard outward postage cost, but not the return postage cost).

If your magazine has been severely damaged in the post, please contact me to arrange for a replacement copy to be sent.

Digital Downloads

Once you download your files you lose your right to a 14 day return period, according to the Online & Distance Selling regulations in the UK.

3. Wholesale Terms & Conditions

These Terms & Conditions only apply to wholesale orders.

Wholesale Shipping

  • To calculate the shipping cost for your wholesale order, please add the items into the cart and proceed to checkout and enter your address. The shipping cost is based on the weight of items and your country.
  • Orders are dispatched from Europe and will usually be dispatched within 3 working days. You will receive an email once your order has been sent.
  • You, the customer, are responsible for any customs that may be incurred (if any) when receiving imported printed matter from the EU.

Cancelling your wholesale order

  • You have the right to cancel your order of printed magazines (within 14 days of placing your order) in accordance with the Online & Distance Selling regulations in the UK.

Wholesale Returns

  • If you are not satisfied with your books or magazines, you can return them for a refund within 14 days (according to the Online & Distance regulations in the UK). You will be responsible for paying for the return shipping cost and insuring the items, and I will not be able to refund you for the original shipping cost. As long as the items reach me in perfect, resalable condition, I will refund you for the full cost of the books and magazines.
  • You cannot return items after the initial 14 days has elapsed.
  • If your items have been damaged in transit, please contact us immediately (info@rebeccadesnos.com).